DVIDS – News – Tech support more accessible thanks to walk-in service desk
The solution to common information technology (IT) solutions is now just a stroll away for employees at Tobyhanna Army Depot.
The Customer Service Branch (CSB) recently opened its Walk-In IT Service Desk in Building 11. In the new facility, IT technicians will be available to address simple customer issues on the spot, loan IT equipment, and assist users in entering help tickets for situations that require more complex solutions.
Matthew Raup, Chief of the CSB, says the addition of the walk-in area will benefit both the customer and CSB staff.
“The launch of our new walk-in area is a direct response to feedback from our customers. We strive to be more accessible and responsive to their needs as well as good stewards of the resources required to support…