June 19, 2021

Subway’s New Tech Chief Eyes Mobile Customer Experience

Subway is looking to rewire its mobile-ordering technology and processes to improve customer experience amid a surge of digital sales, its new technology chief said.

The restaurant chain tapped Donagh Herlihy as its global chief digital and information officer earlier this month, a role that entails overseeing internal and external-facing information-technology systems.

Mr. Herlihy said his priorities include determining how tech can be used…

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