August 1, 2021

Three security lessons from a year of crisis

Crime thrives in a crisis, and the coronavirus was the largest collective emergency that the world has faced for decades. While there are more heroes than villains in the coronavirus story — think of all the sacrifices doctors, nurses, and other essential workers have made and continue to make — there were also a few bad actors.

When Pindrop surveyed security and fraud professionals across vital sectors including banking and healthcare, we discovered hundreds of teams that had made heroic efforts to continue operating in the face of huge obstacles. We were also reminded of the many ways that fraud threatens businesses and individuals facing turmoil.

Spikes in call volume left contact center agents overextended while lockdown protocols forced reorganizations and remote work; well-intentioned and generally beneficial programs like PPP loans provided new avenues for fraud;…

Read full article here: