November 15, 2021

Zoom’s next act may be a threat to the rest of tech

Credit: Pixabay/CC0 Public Domain

The pandemic catapulted Zoom Video Communications Inc. from a scrappy upstart into a $111 billion video-conferencing behemoth, central to the lives of millions of remote workers and other socially distant users. Now, as COVID-19 vaccination rates allow for more of a return to normal, the obvious question is, what’s next? The answer could be a lot more than video chat.

This year is shaping up to be a pivotal time for Zoom. Industry watchers have questioned whether demand will ebb for the company’s core service as the economy haltingly reopens and users complain of “Zoom fatigue.” But there are signs that its conferencing business…

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